Trust & Safety — high-risk
Hate speech, harassment, violence, self-harm signals, and sexual content. Policy-bound escalation paths, wellness support bundled into the supervisor role, and rotation cadence to manage reviewer fatigue.
Content moderation
Managed Indonesian content moderation pods — Trust & Safety at scale
Zipang runs social-platform, marketplace, and UGC-app moderation pods against your policy doc. 5-gate screening funnel, precision/recall/queue-SLA dashboards, 7–14 day ramp, 30/90-day replacement guarantee. All-in USD 700–1,500 per moderator per month under PT Lima Cakar Bumi. Backed by named-client work with ByteDance/TikTok, Kuaishou, and PUBG Mobile (Tencent Games).
Zipang runs managed Indonesian content-moderation pods for social platforms, marketplaces, and UGC apps. Precision, recall, queue SLA, and time-to-resolution are tracked weekly against the buyer's Trust & Safety policy doc on a shared KPI dashboard; production runs under the same 5-gate screening funnel and PT Lima Cakar Bumi EOR that backed ByteDance/TikTok Shop affiliate education (4,000+ KOLs trained, 240 in ongoing gig programs), Kuaishou translation and dubbing (1,200+ drama titles per month in Indonesia), and PUBG Mobile creator campaigns (300 KOL participants, 120M TikTok views in the first 10-day campaign). Pricing is all-in USD 700–1,500 per moderator per month — base salary, PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, THR, severance reserve, supervisor, and the 30/90-day replacement guarantee are bundled; tight-SLA programs (95%+ precision) carry a +10% tier premium. A pilot pod ramps from signed SOW to first reviewed queue in 7–14 days; full production teams of 50–200 moderators typically ramp in 3–6 weeks with phased onboarding.
$700–1,500 / moderator / month all-in · 7–14 day ramp · 30/90-day replacement · ByteDance/TikTok · Kuaishou · PUBG Mobile.
Moderation categories
Trust & Safety, spam/IP, UGC, creator compliance, image/video
The same 5-gate screening funnel and PT Lima Cakar Bumi EOR back every category. High-risk Trust & Safety work includes bundled wellness support and reviewer-rotation cadence; tight-SLA programs (95%+ precision) carry a +10% tier premium.
Spam, scams, and IP
Spam detection, scam pattern review, counterfeits, copyright and trademark enforcement. Tuned rubrics per platform category; the same precision / recall scoring applies.
UGC text and chat
Comments, DMs, livestream chat, and creator-economy messages. Bahasa Indonesia native review; English-language pass for cross-border UGC; tight-SLA programs at 95%+ precision.
Creator / KOL compliance
TikTok Shop affiliate compliance, Kuaishou dubbing quality, PUBG Mobile creator-campaign review. Same operator footprint that trained 4,000+ KOLs for ByteDance/TikTok Indonesia.
Image and video review
Image / video moderation for UGC apps, dating apps, and livestream platforms. Frame-sampling, NSFW detection review, and policy-bound escalation for borderline cases.
How a pod ramps
From policy scope to first reviewed queue in 7–14 days
The same 5-step operator flow that backs /employers/how-it-works, scoped for Trust & Safety work. The fifth step tracks precision, recall, queue SLA, and time-to-resolution against your policy doc.
- 1Step
Scope the policy and queue
Buyer shares the Trust & Safety policy doc, queue volume, target precision / recall, queue SLA, and language coverage. Zipang's account manager drafts a rubric and a paid trial scored against the buyer's actual policy.
- 2Step
Run the 5-gate funnel
Candidates pass CV review, English proficiency, role-specific moderation simulation, structured video interview, and a paid trial scored against the buyer's precision / recall targets.
- 3Step
Approve the shortlist
Redacted profiles unlock in the client portal. Names stay hidden until the buyer approves and the candidate consents.
- 4Step
Contract and onboard
PT Lima Cakar Bumi issues the PKWT/PKWTT contract, registers BPJS Kesehatan and Ketenagakerjaan, and sets up the moderation platform access.
- 5Step
Run production with KPI tracking
Precision, recall, queue SLA, and time-to-resolution are tracked weekly against the rubric. The 30/90-day replacement guarantee covers fit and non-performance.
Pricing
All-in per moderator, anchored to the 2026 Jakarta UMP
The regulatory floor is the 2026 Jakarta UMP (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan — that's ~$400/month all-in labor cost. The buyer invoice is the content moderation role band on top.
Regulatory floor — DKI Jakarta
IDR 5.729.876
2026 UMP (≈ $342 USD / month)
+ 10.2% BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3%) = ~$400 / month all-in labor cost.
Content moderation — buyer invoice
USD 700–1500/ moderator / month, all-in
- 5-gate funnel — CV, English, role quiz, video interview, paid trial
- Precision / recall / queue SLA dashboard — weekly, shared with the buyer
- 30-day fit replacement + 90-day non-performance replacement
- PT Lima Cakar Bumi EOR — PPh 21, BPJS, THR, severance, year-end SPT
Production proof
Same funnel, named clients, published numbers
432 professionals
Deployed
208 in active production
In active production
3.4M production tasks / month
Production tasks / month
90%+ sustained accuracy in Transperfect Dataforce programs
Sustained accuracy (Transperfect Dataforce)
88%+ 12-month retention across the operator's book
12-month retention
7–14 days from signed SOW to first productive shift
Time to first shift
30-day replacement guarantee for fit and skill issues, 90-day for non-performance
Replacement guarantee
50–70% below US in-house equivalents for the same role
Vs US in-house
Named clients on moderation / creator-program work
- Transperfect Dataforce
- ByteDance / TikTok
- Kuaishou
- PUBG Mobile (Tencent Games)
- 100+ hypermarket retail network in France
Content moderation FAQ
Hiring a content moderation pod through Zipang
What kinds of content does Zipang's moderation pod review?
User-generated text, image, and video on social platforms, marketplaces, dating apps, livestream platforms, and creator-economy products. Categories: spam, harassment, hate speech, sexual content (with policy-bound escalation), violence, self-harm signals, scams, IP / counterfeits, age-gating, livestream chat moderation, and policy-compliance for creator monetization programs. The same 5-gate funnel backs every category; the rubric is yours.
How is precision, recall, and queue SLA tracked?
Zipang's KPI dashboard scores precision (false-positive rate on the buyer's golden set), recall (false-negative rate on the same set), queue SLA (median time to first action and median time to resolution), and reviewer-fatigue signals on a weekly cadence. The dashboard is shared with the buyer's Trust & Safety lead; escalations are handled at the 5-gate funnel's Step 5 by the dedicated Zipang supervisor.
How quickly can a pod start reviewing?
Most roles go from signed SOW to first reviewed queue in 7–14 days. The driver is the paid trial at the 5th gate of Zipang's screening funnel — you see precision / recall numbers on your own queue before committing to a full ramp. Larger teams (50+ seats) typically ramp in 3–6 weeks with phased onboarding.
What does the buyer pay?
All-in USD 700–1,500 per moderator per month. The 2026 Jakarta UMP floor (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan lands the all-in labor cost at ~$400/month; the role band is the buyer's invoice on top. PPh 21, THR, severance, and year-end filings are bundled. No separate statutory add-ons. Tight-SLA programs (95%+ precision) carry a +10% tier premium.
Does Zipang sign the contract as the employer?
Yes. PT Lima Cakar Bumi is the legal employer of record — every Zipang hire is on its payroll. The same entity handles PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3% = 10.2% all-in), THR, severance under UU 13/2003, and year-end SPT filing. For high-risk content categories, Zipang provides additional wellness support (counseling, rotation cadence) bundled into the supervisor role.
Has Zipang run moderation for global platforms before?
Yes — the same 5-gate funnel and PT Lima Cakar Bumi entity back named-client work with ByteDance/TikTok (TikTok Shop affiliate education — 4,000+ KOLs trained, 240 in ongoing gig programs as TikTok Seller Partners), Kuaishou (translation and dubbing for 1,200+ drama titles per month in Indonesia), and PUBG Mobile / Tencent Games (300 KOL participants, 120M TikTok views in the first 10-day campaign). The moderation program runs against the buyer's policy doc, not a generic category list.
What is the 30/90-day replacement guarantee?
A 30-day replacement guarantee covers fit and skill issues — if a moderator is not the right match in the first month, Zipang replaces them at no cost. A 90-day replacement guarantee covers non-performance — if precision, recall, or queue SLA KPIs are not met through the first quarter, Zipang replaces them too.
Ready to start a content moderation pod?
Free client registration gives you portal access to the redacted talent bench and a paid-trial rubric scored against your Trust & Safety policy. Most pilot pods hit first reviewed queue in 7–14 days.
Reviewed by Yoseph Gratika, Founder & CEO (PT Lima Cakar Bumi). Last updated 2026-06-16. The 5-gate funnel, EOR layer, and production-proof numbers are the same operator assets used across all Zipang pods. Named-client moderation work is documented at /customers. Methodology and regulatory references are at /methodology.