Trust & Safety, high-risk
Hate speech, harassment, violence, self-harm signals, and sexual content. Policy-bound escalation paths, wellness support bundled into the supervisor role, and rotation cadence to manage reviewer fatigue.
Content moderation
Managed Indonesian content moderation pods: Trust & Safety at scale
Zipang runs social-platform, marketplace, and UGC-app moderation pods against your policy doc. 5-gate screening funnel, precision/recall/queue-SLA dashboards, 7–14 day ramp, 30/90-day replacement guarantee. All-in USD 700–1,500 per moderator per month under PT Lima Cakar Bumi. Backed by named-client work with ByteDance/TikTok, Kuaishou, and PUBG Mobile (Tencent Games).
Zipang runs managed Indonesian content-moderation pods for social platforms, marketplaces, and UGC apps. Precision, recall, queue SLA, and time-to-resolution are tracked weekly against the buyer's Trust & Safety policy doc on a shared KPI dashboard; production runs under the same 5-gate screening funnel and PT Lima Cakar Bumi EOR that backed ByteDance/TikTok Shop affiliate education (4,000+ KOLs trained, 240 in ongoing gig programs), Kuaishou translation and dubbing (1,200+ drama titles per month in Indonesia), and PUBG Mobile creator campaigns (300 KOL participants, 120M TikTok views in the first 10-day campaign). Pricing is all-in USD 700–1,500 per moderator per month, base salary, PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, THR, severance reserve, supervisor, and the 30/90-day replacement guarantee are bundled; tight-SLA programs (95%+ precision) carry a +10% tier premium. A pilot pod ramps from signed SOW to first reviewed queue in 7–14 days; full production teams of 50–200 moderators typically ramp in 3–6 weeks with phased onboarding.
$700–1,500 / moderator / month all-in · 7–14 day ramp · 30/90-day replacement · ByteDance/TikTok · Kuaishou · PUBG Mobile.
Moderation categories
Trust & Safety, spam/IP, UGC, creator compliance, image/video
The same 5-gate screening funnel and PT Lima Cakar Bumi EOR back every category. High-risk Trust & Safety work includes bundled wellness support and reviewer-rotation cadence; tight-SLA programs (95%+ precision) carry a +10% tier premium.
Spam, scams, and IP
Spam detection, scam pattern review, counterfeits, copyright and trademark enforcement. Tuned rubrics per platform category; the same precision / recall scoring applies.
UGC text and chat
Comments, DMs, livestream chat, and creator-economy messages. Bahasa Indonesia native review; English-language pass for cross-border UGC; tight-SLA programs at 95%+ precision.
Creator / KOL compliance
TikTok Shop affiliate compliance, Kuaishou dubbing quality, PUBG Mobile creator-campaign review. Same operator footprint that trained 4,000+ KOLs for ByteDance/TikTok Indonesia.
Image and video review
Image / video moderation for UGC apps, dating apps, and livestream platforms. Frame-sampling, NSFW detection review, and policy-bound escalation for borderline cases.
How a pod ramps
From policy scope to first reviewed queue in 7–14 days
The same 5-step operator flow that backs /employers/how-it-works, scoped for Trust & Safety work. The fifth step tracks precision, recall, queue SLA, and time-to-resolution against your policy doc.
- 1Step
Scope the policy and queue
Buyer shares the Trust & Safety policy doc, queue volume, target precision / recall, queue SLA, and language coverage. Zipang's account manager drafts a rubric and a paid trial scored against the buyer's actual policy.
- 2Step
Run the 5-gate funnel
Candidates pass CV review, English proficiency, role-specific moderation simulation, structured video interview, and a paid trial scored against the buyer's precision / recall targets.
- 3Step
Approve the shortlist
Redacted profiles are available in the client portal. Names stay hidden until the buyer approves and the candidate consents.
- 4Step
Contract and onboard
PT Lima Cakar Bumi issues the PKWT/PKWTT contract, registers BPJS Kesehatan and Ketenagakerjaan, and sets up the moderation platform access.
- 5Step
Run production with KPI tracking
Precision, recall, queue SLA, and time-to-resolution are tracked weekly against the rubric. The 30/90-day replacement guarantee covers fit and non-performance.
Pricing
All-in per moderator, anchored to the 2026 Jakarta UMP
The regulatory floor is the 2026 Jakarta UMP (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan, that's ~$400/month all-in labor cost. The buyer invoice is the content moderation role band on top.
Regulatory floor: DKI Jakarta
IDR 5.729.876
2026 UMP (≈ $342 USD / month)
+ 10.2% BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3%) = ~$400 / month all-in labor cost.
Content moderation, buyer invoice
USD 700–1500/ moderator / month, all-in
- 5-gate funnel: CV, English, role quiz, video interview, paid trial
- Precision / recall / queue SLA dashboard, weekly, shared with the buyer
- 30-day fit replacement + 90-day non-performance replacement
- PT Lima Cakar Bumi EOR: PPh 21, BPJS, THR, severance, year-end SPT
Production proof
Same funnel, named clients, published numbers
432 professionals
Deployed
208 in active production
In active production
3.4M production tasks / month
Production tasks / month
90%+ sustained accuracy in Transperfect Dataforce programs
Sustained accuracy (Transperfect Dataforce)
88%+ 12-month retention across the operator's book
12-month retention
7–14 days from signed SOW to first productive shift
Time to first shift
30-day replacement guarantee for fit and skill issues, 90-day for non-performance
Replacement guarantee
50–70% below US in-house equivalents for the same role
Vs US in-house
Named clients on moderation / creator-program work
- Transperfect Dataforce
- ByteDance / TikTok
- Kuaishou
- PUBG Mobile (Tencent Games)
- 100+ hypermarket retail network in France
Content moderation FAQ
Hiring a content moderation pod through Zipang
What kinds of content does Zipang's moderation pod review?
User-generated text, image, and video on social platforms, marketplaces, dating apps, livestream platforms, and creator-economy products. Categories: spam, harassment, hate speech, sexual content (with policy-bound escalation), violence, self-harm signals, scams, IP / counterfeits, age-gating, livestream chat moderation, and policy-compliance for creator monetization programs. The same 5-gate funnel backs every category; the rubric is yours.
How is precision, recall, and queue SLA tracked?
Zipang's KPI dashboard scores precision (false-positive rate on the buyer's golden set), recall (false-negative rate on the same set), queue SLA (median time to first action and median time to resolution), and reviewer-fatigue signals on a weekly cadence. The dashboard is shared with the buyer's Trust & Safety lead; escalations are handled at the 5-gate funnel's Step 5 by the dedicated Zipang supervisor.
How quickly can a pod start reviewing?
Most roles go from signed SOW to first reviewed queue in 7–14 days. The driver is the paid trial at the 5th gate of Zipang's screening funnel, you see precision / recall numbers on your own queue before committing to a full ramp. Larger teams (50+ seats) typically ramp in 3–6 weeks with phased onboarding.
What does the buyer pay?
All-in USD 700–1,500 per moderator per month. The 2026 Jakarta UMP floor (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan lands the all-in labor cost at ~$400/month; the role band is the buyer's invoice on top. PPh 21, THR, severance, and year-end filings are bundled. No separate statutory add-ons. Tight-SLA programs (95%+ precision) carry a +10% tier premium.
Does Zipang sign the contract as the employer?
Yes. PT Lima Cakar Bumi is the legal employer of record, every Zipang hire is on its payroll. The same entity handles PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3% = 10.2% all-in), THR, severance under UU 13/2003, and year-end SPT filing. For high-risk content categories, Zipang provides additional wellness support (counseling, rotation cadence) bundled into the supervisor role.
Has Zipang run moderation for global platforms before?
Yes, the same 5-gate funnel and PT Lima Cakar Bumi entity back named-client work with ByteDance/TikTok (TikTok Shop affiliate education, 4,000+ KOLs trained, 240 in ongoing gig programs as TikTok Seller Partners), Kuaishou (translation and dubbing for 1,200+ drama titles per month in Indonesia), and PUBG Mobile / Tencent Games (300 KOL participants, 120M TikTok views in the first 10-day campaign). The moderation program runs against the buyer's policy doc, not a generic category list.
What is the 30/90-day replacement guarantee?
A 30-day replacement guarantee covers fit and skill issues, if a moderator is not the right match in the first month, Zipang replaces them at no cost. A 90-day replacement guarantee covers non-performance, if precision, recall, or queue SLA KPIs are not met through the first quarter, Zipang replaces them too.
Ready to start a content moderation pod?
Free client registration gives you portal access to the redacted talent bench and a paid-trial rubric scored against your Trust & Safety policy. Most pilot pods hit first reviewed queue in 7–14 days.
Reviewed by Yoseph Gratika, Founder & CEO (PT Lima Cakar Bumi). Last updated 2026-06-16. The 5-gate funnel, EOR layer, and production-proof numbers are the same operator assets used across all Zipang pods. Named-client moderation work is documented at /customers. Methodology and regulatory references are at /methodology.