Cost calculator
Estimate the all-in cost of hiring an Indonesian remote team
Pick a role, team size, shift pattern, channel coverage, SLA depth, and contract length. The result bundles PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, THR, and manager oversight — and compares it to a US in-house equivalent.
PT Lima Cakar Bumi (Zipang's legal entity in Indonesia since 2015) hires, screens, contracts, and payrolls Indonesian remote workers under one all-in bundle. The 2026 Jakarta UMP of IDR 5,729,876 (~USD 342 per month) plus the 10.2% BPJS Ketenagakerjaan employer contribution sets the regulatory floor at roughly USD 400 per agent per month before role-specific wages. Bundled customer support lands at USD 600-1,500 all-in per agent per month, virtual assistant at USD 500-1,200, data entry at USD 500-1,000, AI data annotation at USD 700-1,800, and content moderation at USD 700-1,500. Each bundle includes PPh 21 income tax withholding, BPJS Kesehatan, BPJS Ketenagakerjaan, THR holiday allowance, manager oversight, KPI dashboards, and a 30-day replacement guarantee. US in-house customer support typically runs USD 4,000-6,000 per month fully-loaded, so the all-in Indonesia bundle is 60-80% below the US in-house equivalent on a like-for-like basis.
Backed by production data
PT Lima Cakar Bumi has been the legal employer of record for 432 Indonesian remote workers since 2015, handling 3.4M production tasks a month at 90%+ accuracy and 88%+ 12-month retention across the operator book.
Common questions
Common questions
What the bundle includes, how accurate the estimate is, and how it compares to US in-house.
What does the all-in cost include?▾
The all-in cost bundles base salary (above provincial minimum wage), Indonesian payroll processing, PPh 21 income tax withholding and year-end filing, BPJS Kesehatan (national health insurance), BPJS Ketenagakerjaan (employment social security), THR (religious holiday allowance), a dedicated account manager, KPI dashboards (accuracy, AHT, CSAT, throughput), a 30-day replacement guarantee, and NDA + IP-assignment agreements. There are no separate statutory add-ons and no per-seat platform fees on top of the published range.
How accurate is the calculator?▾
The calculator uses the published pricing bands on /employers/pricing as the canonical range, plus the 2026 Jakarta UMP (IDR 5,729,876, ~$342) and the 10.2% BPJS Ketenagakerjaan employer rate as the regulatory floor. The result is a pre-quote envelope — final pricing depends on a 30-minute scoping call to confirm shift pattern, channel coverage, program size, SLA depth, and contract length. The envelope is typically within ±10% of the final quote for standard programs.
How does the cost compare to a US in-house hire?▾
Bundled, fully-loaded US in-house customer support typically runs USD 4,000-6,000 per month when you add salary, benefits, equipment, office space, and manager time. Zipang's all-in customer support bundle is USD 600-1,500 per agent per month, which works out to roughly 60-80% savings on a fully-loaded basis. The gap is similar for virtual assistant, data entry, AI annotation, and content moderation roles.
Are there separate fees for BPJS, PPh 21, and THR?▾
No. BPJS Kesehatan, BPJS Ketenagakerjaan, PPh 21 withholding, and THR are all bundled into the published all-in rate. Clients see one consolidated invoice per cohort with no surprise statutory add-ons. The legal employer of record (PT Lima Cakar Bumi) carries the local compliance burden.
Can I hire a single agent, or is there a minimum team size?▾
There is no minimum team size. Most clients start with a 1-3 person pilot to validate fit, KPIs, and shift coverage on a defined queue, then scale. The pricing model is per agent and works the same way for a single VA and a 50-seat program. The pilot terms roll into the long-term contract without re-screening or re-negotiation.
What is the time to first productive shift?▾
Signed SOW to first productive shift is typically 7-14 days. A pilot cohort (1-3 agents) ships inside that window; a 50-seat cohort ships in 4-6 weeks with staggered onboarding. The 30-day replacement guarantee covers any agent that does not meet agreed KPIs inside the first 30 days, and the 90-day guarantee covers non-performance issues that surface in the second month.
What currencies do you invoice in?▾
USD is the default invoicing currency, with bank wire support for USD and IDR. Card and select regional rails are available for smaller pilots. Payment terms are net-30 for standard contracts, with net-15 available on annual commitments. We invoice per cohort so finance teams can map spend to the specific team or program that produced it.
E-E-A-T byline: reviewed by Yoseph Gratika, founder of PT Lima Cakar Bumi. Last updated June 2026.