Calendar & scheduling
Timezone-aware calendar management, meeting scheduling, board-pack distribution, and reschedule triage. Integrates with Google Calendar, Outlook, Calendly, and HubSpot Meetings.
Virtual assistant
Managed Indonesian virtual assistant pods — calendar, inbox, executive support
Zipang runs calendar, inbox, travel, research, executive support, and founder-level operations pods against your task list. 5-gate screening funnel, response-time / task-completion / escalation-rate dashboards, 7–14 day ramp, 30/90-day replacement guarantee. All-in USD 500–1,200 per VA per month under PT Lima Cakar Bumi.
Zipang runs managed Indonesian virtual-assistant pods for calendar, inbox, travel, research, executive support, and founder-level operations. Response time (median time to first action on a task), task-completion rate, and escalation rate are tracked weekly against the buyer's rubric on a shared KPI dashboard; production runs under the same 5-gate screening funnel and PT Lima Cakar Bumi EOR that backs the operator's 432 deployed professionals across AI annotation, customer support, and content moderation. Pricing is all-in USD 500–1,200 per VA per month — base salary, PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, THR, severance reserve, supervisor, and the 30/90-day replacement guarantee are bundled; executive / founder support sits at the top of the band ($1,000–1,200), general operations in the middle ($700–900), inbox/calendar-only at the floor ($500–700). A pilot VA starts taking tasks within 7–14 days; a 10-VA pod across timezones typically ramps in 3–6 weeks with phased onboarding.
$500–1,200 / VA / month all-in · 7–14 day ramp · 30/90-day replacement · calendar · inbox · travel · research · executive support.
VA categories
Calendar, inbox, travel, executive support, research
The same 5-gate screening funnel and PT Lima Cakar Bumi EOR back every category. Executive / founder support sits at the top of the band ($1,000–1,200); general operations in the middle ($700–900); inbox/calendar-only at the floor ($500–700).
Inbox triage
Tier-1 inbox management, label/folder setup, response templates, and escalation routing. Bundles an NDA addendum for executive / founder inboxes.
Travel & logistics
Flight / hotel booking, visa documentation support, ground transport, and itinerary distribution. Bahasa Indonesia and English; APAC + EU + US route coverage.
Executive / founder support
CEO/founder inbox triage, board-meeting scheduling, investor-update drafting, recruiting coordination, and quarterly OKR rollup. Sits at the top of the $1,000–1,200 band.
Research & lead enrichment
Prospect research, lead enrichment in CRM, competitive intel briefs, and post-meeting follow-up emails. Output structured to the buyer's CRM schema.
How a pod ramps
From task scope to first completed task in 7–14 days
The same 5-step operator flow that backs /employers/how-it-works, scoped for virtual-assistant work. The fifth step tracks response time, task-completion rate, and escalation rate against your rubric.
- 1Step
Scope the task list and tools
Buyer shares the task list, the tools the VA will work in (calendar, inbox, CRM, travel platform), target response time, and escalation path. Zipang's account manager drafts a task rubric and a paid trial scored against the buyer's actual workflow.
- 2Step
Run the 5-gate funnel
Candidates pass CV review, English proficiency, role-specific VA simulation, structured video interview, and a paid trial scored against the buyer's task-completion and response-time targets.
- 3Step
Approve the shortlist
Redacted profiles unlock in the client portal. Names stay hidden until the buyer approves and the candidate consents.
- 4Step
Contract and onboard
PT Lima Cakar Bumi issues the PKWT/PKWTT contract, registers BPJS Kesehatan and Ketenagakerjaan, and sets up calendar / inbox / CRM / travel-platform access. For executive support, an NDA addendum is bundled.
- 5Step
Run production with KPI tracking
Response time, task completion rate, and escalation rate are tracked weekly against the rubric. The 30/90-day replacement guarantee covers fit and non-performance.
Pricing
All-in per VA, anchored to the 2026 Jakarta UMP
The regulatory floor is the 2026 Jakarta UMP (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan — that's ~$400/month all-in labor cost. The buyer invoice is the VA role band on top.
Regulatory floor — DKI Jakarta
IDR 5.729.876
2026 UMP (≈ $342 USD / month)
+ 10.2% BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3%) = ~$400 / month all-in labor cost.
Virtual assistant — buyer invoice
USD 500–1200/ VA / month, all-in
- 5-gate funnel — CV, English, role quiz, video interview, paid trial
- Response-time / task-completion / escalation-rate dashboard
- 30-day fit replacement + 90-day non-performance replacement
- PT Lima Cakar Bumi EOR — PPh 21, BPJS, THR, severance, year-end SPT
Production proof
Same funnel, named clients, published numbers
432 professionals
Deployed
208 in active production
In active production
3.4M production tasks / month
Production tasks / month
90%+ sustained accuracy in Transperfect Dataforce programs
Sustained accuracy (Transperfect Dataforce)
88%+ 12-month retention across the operator's book
12-month retention
7–14 days from signed SOW to first productive shift
Time to first shift
30-day replacement guarantee for fit and skill issues, 90-day for non-performance
Replacement guarantee
50–70% below US in-house equivalents for the same role
Vs US in-house
Named clients on the same 5-gate funnel
- Transperfect Dataforce
- ByteDance / TikTok
- Kuaishou
- PUBG Mobile (Tencent Games)
- 100+ hypermarket retail network in France
Virtual assistant FAQ
Hiring a virtual assistant pod through Zipang
What kinds of tasks does Zipang's virtual assistant pod handle?
Calendar and inbox management, travel booking, research and lead enrichment, CRM updates, expense and invoice processing, executive-assistant support (CEO/founder inbox triage, board-meeting scheduling), recruiting coordination, social media scheduling, and founder-level operations. Bahasa Indonesia and English native; cross-language coverage for APAC and EU workflows. The same 5-gate funnel backs every category; the task list and the tools are yours.
How is response time, task completion, and escalation rate tracked?
Zipang's KPI dashboard scores response time (median time to first action on a task), task completion rate (% of tasks closed on time), and escalation rate (% of tasks routed back to the buyer's team) on a weekly cadence. The dashboard is shared with the buyer's ops lead; escalations are handled at the 5-gate funnel's Step 5 by the dedicated Zipang supervisor.
How quickly can a VA start working?
Most roles go from signed SOW to first completed task in 7–14 days. The driver is the paid trial at the 5th gate of Zipang's screening funnel — you see task-completion and response-time numbers on your actual workflow before committing to a full ramp. Larger teams (10+ VAs across timezones) typically ramp in 3–6 weeks with phased onboarding.
What does the buyer pay?
All-in USD 500–1,200 per VA per month. The 2026 Jakarta UMP floor (IDR 5,729,876, ~$342) plus 10.2% BPJS Ketenagakerjaan lands the all-in labor cost at ~$400/month; the role band is the buyer's invoice on top. PPh 21, THR, severance, and year-end filings are bundled. No separate statutory add-ons. Executive-assistant / founder-level work sits at the top of the band ($1,000–1,200); general operations sits in the middle ($700–900); inbox/calendar-only sits at the floor ($500–700).
Does Zipang sign the contract as the employer?
Yes. PT Lima Cakar Bumi is the legal employer of record — every Zipang hire is on its payroll. The same entity handles PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan (JHT 2% + JP 1% + JKK 0.24–1.74% + JKM 0.3% = 10.2% all-in), THR, severance under UU 13/2003, and year-end SPT filing. For executive / founder support, the operator adds an NDA addendum and tighter confidentiality language to the PKWT/PKWTT contract as part of the standard onboarding.
Can the pod scale up or down?
Yes. The pricing model is per VA and works the same way for a single VA and a 50-VA program. Volume discounts apply at 20+ VAs. The 30/90-day replacement guarantee covers fit and non-performance for every seat on the contract, not just the pilot. Shift patterns include APAC full (GMT+7), EMEA morning overlap, US evening (overtime, +8%), and 24/7 follow-the-sun (+15%) for global teams.
What is the 30/90-day replacement guarantee?
A 30-day replacement guarantee covers fit and skill issues — if a VA is not the right match in the first month, Zipang replaces them at no cost. A 90-day replacement guarantee covers non-performance — if response-time, task-completion, or escalation-rate KPIs are not met through the first quarter, Zipang replaces them too.
Ready to start a virtual assistant pod?
Free client registration gives you portal access to the redacted talent bench and a paid-trial rubric scored against your task list. Most pilot VAs hit first completed task in 7–14 days.
Reviewed by Yoseph Gratika, Founder & CEO (PT Lima Cakar Bumi). Last updated 2026-06-16. The 5-gate funnel, EOR layer, and production-proof numbers are the same operator assets used across all Zipang pods. Methodology and regulatory references are at /methodology.