Order processing
Order entry, exception handling, refund logic, and reconciliation against inventory and payment systems. Target 50–100 orders per shift at 99%+ accuracy with documented escalation for edge cases.
Service hub
Managed Indonesian back-office pods, orders, claims, KYC, AML
Zipang runs judgement-heavy, mostly-async back-office programs against your SOPs and escalation rules, order processing, claims, document review, KYC, and AML. The same 5-gate funnel and PT Lima Cakar Bumi EOR that backs Transperfect Dataforce and Kuaishou dubbing ops.
Zipang runs managed Indonesian back-office pods for order processing, claims administration, document review, KYC, AML, and vendor operations. Accuracy (against the buyer's golden set), turnaround (cases/shift), and escalation rate are tracked weekly on a shared KPI dashboard. Production runs under the 5-gate screening funnel and PT Lima Cakar Bumi EOR, the same operator layer behind programs for Transperfect Dataforce, Kuaishou, ByteDance / TikTok, and PUBG Mobile. Pricing is all-in USD 500–1,300 per operator per month. A pilot pod ramps from signed SOW to first accurate case batch in 7–14 days; the program is run against your case types, not a generic admin template.
$500–1,300 / operator / month all-in · 7–14 day ramp · 30/90-day replacement · orders · claims · KYC · AML.
Work categories
Five back-office modalities
Back-office combines business rules, escalation discipline, and audit-trail quality, not just throughput. Each modality gets its own rubric and paid trial gate.
Claims administration
Insurance, healthcare, and warranty claims intake, field extraction, policy validation, payout eligibility, and adjuster routing. Accuracy over speed, mis-coded claims drive downstream rework.
Document review
Contracts, invoices, certificates, and ID packets reviewed against a buyer-supplied rubric. Rationale notes and audit trails are part of the deliverable, not optional metadata.
KYC operations
ID verification, sanctions screening (OFAC, UN, EU), beneficial-owner checks, and high-risk relationship flagging. NDA addendum and supervised access are standard in onboarding.
AML & vendor ops
Transaction alert triage, SAR drafting support, vendor onboarding, ongoing monitoring, and expense audit. Senior compliance scope sits at the top of the $1,000–1,300 band.
How it works
From rubric to first accurate batch
The same five-step ladder as every Zipang service hub, scoped to regulated back-office work with NDA and secure access provisioning.
- 1Step
Scope the rubric and case types
Buyer shares SOPs, sample cases, escalation rules, target accuracy, turnaround SLA, and regulated-data handling requirements. Zipang drafts a rubric and a paid trial on a 50-document KYC or claims sample set.
- 2Step
Run the 5-gate funnel
Candidates pass CV review, English reading assessment, role-specific decision-making quiz, structured video interview, and a paid trial scored against the buyer's accuracy and escalation rubric.
- 3Step
Approve the shortlist
Redacted profiles are available in the client portal. Names stay hidden until the buyer approves and the candidate consents.
- 4Step
Contract and onboard
PT Lima Cakar Bumi issues the PKWT/PKWTT contract with NDA addendum for regulated work, registers BPJS, and provisions secure access to case management / ERP systems.
- 5Step
Run production with KPI tracking
Accuracy, turnaround, escalation rate, and rationale quality are tracked weekly. The 30/90-day replacement guarantee covers fit and non-performance.
Pricing
All-in monthly bands by scope
Entry order/doc review at the low end; regulated KYC/AML and senior QA at the high end. No separate statutory add-ons.
Regulatory floor: DKI Jakarta
IDR 5.729.876
2026 UMP (≈ $342 USD / month)
+ 10.2% BPJS Ketenagakerjaan = ~$400 / month all-in labor cost.
Back-office, buyer invoice
USD 500–1300/ operator / month, all-in
- 5-gate funnel: CV, English, role quiz, video interview, paid trial
- Accuracy / turnaround / escalation dashboard, weekly, shared with buyer
- 30-day fit replacement + 90-day non-performance replacement
- PT Lima Cakar Bumi EOR: PPh 21, BPJS, THR, severance, year-end SPT
Production proof
Operator anchors buyers verify on diligence calls
88%+
12-month retention
7–14 days
Time to first shift
30/90-day
Replacement guarantee
50–70%
Vs US in-house
Since 2015
Indonesia operations
5-gate
Screening funnel
B1–B2
English reading band (tier-1 cities)
99%+
Target accuracy on doc review
Named clients on the same 5-gate funnel
- Transperfect Dataforce
- ByteDance / TikTok
- Kuaishou
- PUBG Mobile (Tencent Games)
- 100+ hypermarket retail network in France
Back-office FAQ
Hiring a back-office pod through Zipang
What back-office work does Zipang's pod handle?
Order processing and exception handling, claims administration (insurance, healthcare, warranty), document review (contracts, invoices, IDs), vendor onboarding and monitoring, KYC verification, AML alert triage, expense audit, and policy administration. The same 5-gate funnel backs every modality; the rubric and case types are yours.
How is back-office different from data entry or customer support?
Customer support is customer-facing and synchronous, judged on CSAT and response SLA. Data entry is structured keying judged on records per hour and error rate. Back-office is mostly-async, judgement-heavy, often regulated work judged on accuracy against a documented rubric, escalation discipline, and audit-trail quality.
How quickly can a back-office pod start producing?
Most roles go from signed SOW to first accurate case batch in 7–14 days. Operators with prior bank, insurance, or fintech ops experience often ramp faster. Larger teams (50+ seats) typically scale in 3–6 weeks with phased onboarding and gold-set calibration.
What does the buyer pay?
All-in USD 500–1,300 per operator per month depending on scope: entry-tier order and document review at the low end, mid-tier claims and KYC in the middle, senior AML/compliance/QA at the high end. PPh 21, BPJS, THR, severance, supervisor, and the 30/90-day replacement guarantee are bundled. Regulated KYC/AML scope carries a +10–20% tier premium.
Does Zipang sign the contract as the employer?
Yes. PT Lima Cakar Bumi is the legal employer of record. For confidential back-office work (KYC, AML, claims), an NDA addendum is standard in the PKWT/PKWTT contract. The same entity handles PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, THR, severance under UU 13/2003, and year-end SPT filing.
What is the 30/90-day replacement guarantee?
A 30-day replacement guarantee covers fit and skill issues, if an operator is not the right match in the first month, Zipang replaces them at no cost. A 90-day replacement guarantee covers non-performance, if accuracy, turnaround, or escalation KPIs are not met through the first quarter, Zipang replaces them too.
Which named clients run similar back-office programs?
Transperfect Dataforce (interpolation annotation discipline), Kuaishou (1,200+ drama titles/month translation ops), ByteDance / TikTok (creator education at scale), and PUBG Mobile (campaign operations). The 5-gate funnel and PT Lima Cakar Bumi payroll layer are the same across programs.
Ready to start a back-office pod?
Free client registration opens the redacted talent bench and a paid-trial rubric scored against your sample case set. Most pilot pods hit first accurate batch in 7–14 days.
Reviewed by Yoseph Gratika, Founder & CEO (PT Lima Cakar Bumi). Last updated 2026-06-16. The 5-gate funnel, EOR layer, and named-client references are the same operator assets used across all Zipang pods. Methodology and regulatory references are at /methodology.